June 2004 to March, 2012
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My advice about Webserve.ca: Don’t!

If your search term was “Webserve sucks”… you are on the right track.

When I signed on with Webserve.ca as my web host back in 2004, service was reliable, support helpful and prices competitive. Things had changed by the time I left in 2008. My site was often down for extended periods of time and support was, shall we say, less than helpful.

A big fire trashed the Webserve operation in July, but I was patient, feeling that the fault was not theirs (although better backup systems could have been in place). Service deteriorated long after the fire damages were overcome and I had to go elsewhere by the latter part of August.

Although Webserve was failing to provide the service I had signed up for, they dinged me $25 to shut down an automated renewal that I could not prevent (because their service was down, of course). I would not advise anyone to give credit card information to this company. Without it, they could not have imposed the ridiculous closing charge on me, nor could they have renewed my annual account without permission.

The Better Business Bureau notes that Webserve’s web site falsely claims BBB membership and gives Webserve.ca an unsatisfactory rating due to unresolved customer complaints.

Your best bet is to stay away from Webserve.ca and to plan a change if you are a customer now.

FYI, I moved my account to HostPapa.ca. It doesn’t gain me anything if you choose to do the same, but I find the prices better than Webserve’s, the support superior and the service more comprehensive. I only have a month’s experience with HostPapa, but so far, I’m happy.

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19 comments

1 D { 09.21.08 at 3:48 pm }

Thank goodness I’m getting away from Webserve. I have given one-month’s notice and demanded that they not renew my account. They had better not try any closing charges on me!

2 Jordan { 09.21.08 at 9:32 pm }

We have had the service outages you mention. They are frequent, but we’ve just waited them out. Do you feel bad about recommending Webserve?

3 Bill { 09.21.08 at 9:39 pm }

The way things are now, Jordan, I do regret that I recomended Webserve to a lot of people. But feel bad? No, because they used to be good when I recommended them. I think some new owners might be the problem. C’est la vie. I’ve moved on. You should, too.

4 Christine { 03.07.09 at 6:15 pm }

I had the same experience you did at the same time that you did. I moved my Website to Telus this month after the last outage. It’s a sorry experience to go through because I used to recommend them too.

5 admin { 03.07.09 at 8:38 pm }

Thanks for sharing, Christine. The more comments, the more chances that others will find out about Webserve trouble before they sign up.

6 Stephen { 09.04.09 at 11:02 pm }

Webserve.ca Sucks .. our site just went down again! all service offline

7 Bill { 09.04.09 at 11:07 pm }

My sympathies, Stephen. My experience with Webserve.ca drove me away to Hostpapa.ca. Better service, more features, less money…and billing in Canuck bucks. I guess I’ve been with them for a couple of years now.

8 Andrew Nuttall { 10.13.09 at 4:31 pm }

I can’t believe the amount of BS I have had to go through with Webserve.ca! Thank you for verifying that I’m not alone in this. The point about the BBB’s rating was particularly enlightening… thanks for providing the link.

9 Bill { 10.13.09 at 4:53 pm }

UPDATE: Webserve.ca now gets a F from BBB. http://tinyurl.com/yf6a9r4

10 Gary { 02.18.10 at 7:46 pm }

Agreed, they are awful. Support was terrible if they responded at all. When a family member who purchased a domain and got it hosted by them, learned the hard way how difficult it could be to tranfer that domain. It took monys of emails, phone calls, threats, etc…

I caught them posting glowing reviews of themselves on web hosting review sites. They were too dumb to realize the IP’s were logged. 🙂

Nothing but crooks.

11 Bill { 02.18.10 at 10:48 pm }

Yes, I too have a friend whose domain name was registered with Webserve. Getting them to release it for transfer to a decent ISP was like pulling teeth. The process went on over a period of months and was finally resolved after 10 days of intense struggle. Deadlines were missed and there was much aggravation. I don’t believe that Webserve.ca should be allowed to be a domain name registrar.

12 Andrew { 03.24.11 at 1:52 pm }

Webserve was unable to automatically renew our domain. They sent no notices to us of any billing issues, nor that it was about to expire. Upon seeing it was down, we tried unsuccessfully to contact them despite their offices being open, and having “24/7” support. GET OFF THEM ASAP.

13 Oliver { 04.05.13 at 8:59 am }

I am struggling to get Webserve to send me my EPP (Authorization Code) to transfer my domain.

Any advice?

14 bill { 04.05.13 at 1:04 pm }

More sympathy than advice, I’m afraid. The only thing I can suggest is to keep on them, preferably with calls to a live person via their 1-800 number. Eventually, I believe you will succeed, but Webserve has been very slow with transfers for others I know. Good luck!!

15 ktharg { 04.06.13 at 1:20 pm }

Been trying to contact for 3 weeks, phone numbers are not working, the one number hangs you on hold then drops you in voice mail, live chat is down, no response to multiple emails and support tickets.

All I need is a password to change some domain settings since they went to the Enom registaire last fall http://access.enom.com

Still have a year left until domain/hosting expires, riding it out, but dreading the the transfer to a new host …

Just filed another BBB complaint too 🙂

16 bill { 04.06.13 at 1:47 pm }

If your domain name happens to be a .ca URL, you might ask http://cira.ca how to proceed. I think Webserve was a reseller of Tucows registration services. You might try them, too. I’m sure you are not alone in your problem with Webserve. If you get any results, please share the information. It may help others. Again, good luck!

17 bill { 04.06.13 at 5:31 pm }

I found a Tucows page describing what you can do if you cannot get a reply from your reseller. Try this link:
http://www.tucowsdomains.com/disputes-and-complaints/cannotcontactreseller/

18 Lu { 08.02.13 at 1:57 am }

Webserve (Australia) is THE worst company I ever dealt with. Liars, crooks and totally incompetent. Have wasted over $2000 and hours on the phone to have a site built and got nothing in return, except for constant lies and excuses.
If you’re considering doing business with Webserve…DON’T!

19 bill { 08.02.13 at 2:30 am }

My experience was with a Canadian company called Webserve. I don’t know whether there is any connection or not. Your strong words certainly convey your negative feelings about the Australian Webserve. My sympathies.

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