Scotiabank bungles badly

A friend of mine decided to get a Scotiabank prepaid debit card for online transactions. That was last week. It’s still not working, days after he got it. First, the bank failed to load the card with the cash amount asked for… the customer’s own cash, this wasn’t a loan. A trip to the bank branch gained corrective “assistance” from a teller who chose a method to load the card which tied up my friend’s cash for another 2-4 business days.
So, transactions have failed, appointments have been lost and Scotiabank is still sitting on money that isn’t theirs. They won’t be ashamed, but they’ve certainly earned a mention.