Zapping Direct Energy’s water heater
[UPDATE: Direct Energy has backed away from its ill-conceived attempt to change its service terms unilaterally. No phone call is necessary, after all. I still intend to end my rental agreement, though.]
If you are renting a Direct Energy water heater, you have until April 2nd to stop them from changing your service terms. Unless you call or email to say that you want to keep your old terms, the new ones will kick in.
After April 2nd, unless you act, Direct Energy will be able to zap you with steep fees if you cancel your rental agreement. At present you can cancel without paying a penalty. (Well, almost… they will probably still get you with a whopping $75 + HST charge to pick up their old water heater.)
Naturally, the Direct Energy switchboards have been jammed but you can try calling 1-866-202-1120 to lock in your current terms. Failing that, you can email Direct Energy at firstname.lastname@example.org
Personally, I am ashamed of my laziness, letting Direct Energy charge me so much for so long. It’s FAR cheaper to buy your own water heater and it’s no problem to get a service plan if that’s a concern. I may buy out the 10 year old heater I have, if Direct Energy doesn’t overcharge for it. If they want a ridiculous price for a unit that probably has 5 years of use left, I’ll cancel completely and get a new one.